EU
Ernest U
1 reviews | Active since Mar 2009
28 Apr 2023, 14:04
Why bother
Why provide customer service when all you get is an apology and no one capable of sorting out a problem. Once again the connection is down (Long weekend). When asked who is going to refund me a lost sale - Yep an apology. When i had to insist on speaking to somebody that could give me an answer and not just apologise i was put on hold till i gave up. God forbid you ask foe the CEO, yes he is god and does'nt bother himself with mere mortals.
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Replies (2)
iKhokha's replyOfficial
28 Apr 2023, 14:54Hi Ernest, thank you for reaching out to us. We would like to apologize for the inconvenience caused by the server error that affected with IKhokha merchants. We have identified the issue and have been able to resolve it. Our tech team is working on a solution to ensure that this does not happen again, as we understand the repaid effect it has on our merchants.
iKhokha's reply28 Apr 2023, 14:54
Official
Hi Ernest, thank you for reaching out to us. We would like to apologize for the inconvenience caused by the server error that affected with IKhokha merchants. We have identified the issue and have been able to resolve it. Our tech team is working on a solution to ensure that this does not happen again, as we understand the repaid effect it has on our merchants.
EU
Ernest U's updateReviewer Update
28 Apr 2023, 14:56Yippeeee, another apology. Rake in the money and take no responsabilty.
EU
Ernest U's update28 Apr 2023, 14:56
Reviewer Update
Yippeeee, another apology. Rake in the money and take no responsabilty.