Very Poor and slow sign up experience. False advertising

They advertise on their site that it is a 5 minute registration yet I have been waiting since Saturday (5 days) to be registered and start transacting. I have to phone them everyday for an update which they have failed to provide ever since I have submitted all the requested documents. They told me that FICA says a certain document was incorrect so when I ask which is the correct one they tell me about a document that I've already sent them 3 times with no response. My main problem is the false advertising and the lack of communication. I went with iKhokha thinking I can sign up quickly and start transacting but clearly it is far from the case here. How can you ask me for a document that I've already sent after I had to phone you for an update? Very poor service. All the agents can say is they've "escalated the case". Everyday you're "escalating the case" but nothing happens, no communication nothing. I had to phone them to ask what was the issue only for them to ask for a document that I've already sent. Very poor