Very bad service in general. No customer service no after sales service.

It's been more than a month with a broken card machine that is under warranty and all I can get out of iKhokha is poor service and feedback. Been using iKhokha for 3 years and have spoken to many people about how good they are butt it seems they are now a large company and one small place that has helped them grow is not important anymore. I got one service call the lady said the machine had water damage. I laughed and asked how would she know this if the machine is still with me must you not first do an inspection on the machine to know this. Then she said NO it is physical damage and does not fall under warranty physical damage. I once again argued that I have sent photos of the device can she show me the physical damage on the pictures, and she could not respond. Fact of the matter is my business has been running without card facilities for more than a month and that is how much ikhokha cares for their clients who are mostly small business owners.