Hellopeter
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1 reviews | Active since Mar 2017

02 Jan 2020, 15:11

Very bad service

I have phoned your support helpline number today and spoke to Keshnee, who (the same as Sasha-Lee) was of no help at all. Someone by the name of Raveen is suppose to phone me back tomorrow, the 3rd of January, which I doubt highly will happen. I DO NOT WANT A PHONE CALL WITH EMPTY PROMISES, I WANT MY MONEY BACK!! AND I WANT OT BACK RIGHT NOW!! I had enough of your non existing customer service. The R6 028 was suppose to be transferred to my account last week Friday, the 27th of December. Its now a week later and I'm still waiting. This query is ongoing since 3/12/2019, which is a month now. My patience with your empty promises is now finished. I have decided to hand this matter over to my attorney, who is also copied in this mail. Should this money not reflect in my account by close of business tomorrow, the 3rd of January 2020, I suggest that you communicate with my attorney further.

0
Replies (2)
iKhokha
iKhokha's reply02 Jan 2020, 15:38
Official
Hi Francois, Prom here. I am so sorry for the experience that you have had and the lack of communication. I have spoken to the support team and Raveen will be in the office tomorrow morning and will give you a call and assist. 


's update03 Jan 2020, 15:48
Reviewer Update
And I'm STILL waiting for Raveen to call me back! Why am I not surprised?!! Ikhokha stole R6 000 from me. Luckily I have an attorney on my side and he will handle this for me. I am also posting this on Facebook now.