1 reviews | Active since Oct 2011
Very bad / lacking customer service + Inaccurate data capture
We received the iKhokha machine on 12 Dec from online supplier and emailed Nico Pillay on the 13 Dec at 10h30 with all the required Fica docs.
Having had no feedback, followed up on 19 Dec via email and eventually telephonic. Nico explained that the service problem was due to black Friday and that we would be online by that evening 19 Dec as we would get a call from their activation department. After that correspondence at 19 December 2019 09:46. there was ZERO correspondence from iKhoka, not via email or telephone.
We followed up twice via telephone and was assured that everything was in order and that the activation department will phone us. NO response to date.
I decided to do a test transaction of R1 and when looking at the slip from the pos machine, a complete and unknown address appeared, which also made be wary that iKhokho could even have linked ********** banking details if they have the wrong address captured. Fortunately the amount did reflect today, but this lack of communication resulted in a big inconvenience to our business during this busy retail period.
The only reason we chose iKhokha in the first place was to test their hardware and see how it compares against Yoco and Nedbank. To date I am not impressed at all if you experience this kind of service at the start
I am so for the inconvenience and to hear that you haven't gotten your card machine as yet
I will raise this immediately with the team and get someone to reach out to you ASAP with an update.
Please can you comment below your email address and contact details.
Once again we apologise for the inconvenience.
Thanks,
Prom
I am so for the inconvenience and to hear that you haven't gotten your card machine as yet
I will raise this immediately with the team and get someone to reach out to you ASAP with an update.
Please can you comment below your email address and contact details.
Once again we apologise for the inconvenience.
Thanks,
Prom
You haven't read the complaint properly. We had the card machine since 12 Dec but consider returning it via Takealot. We are a potential NEW customer!!
The complaint is:
1) Your very bad customer service, not getting back on emails, not doing what you say you will do
2) Linking a completely unknown address to our profile, and then eventually want us to resubmit the same details so that you can do a change of address. Not sure if I trust your admin side at all
3) Not providing us with your CEO's contact details on request so that we can let him/her know directly of what we experience as a potential new customer.
As result of the above, we were not confident that you even linked our correct banking details, and thus were only willing to use the machine one day on very small amount to test the functionality. At a turnover of over 100k per day, we used Yoco and Nedbank to do all our processing without hassles.
We may stay with your company, if your sort out your admin, fix your errors, and if you are competitive with Yoco pertaining to price and functionality, otherwise not.
Regards
Cobus
You haven't read the complaint properly. We had the card machine since 12 Dec but consider returning it via Takealot. We are a potential NEW customer!!
The complaint is:
1) Your very bad customer service, not getting back on emails, not doing what you say you will do
2) Linking a completely unknown address to our profile, and then eventually want us to resubmit the same details so that you can do a change of address. Not sure if I trust your admin side at all
3) Not providing us with your CEO's contact details on request so that we can let him/her know directly of what we experience as a potential new customer.
As result of the above, we were not confident that you even linked our correct banking details, and thus were only willing to use the machine one day on very small amount to test the functionality. At a turnover of over 100k per day, we used Yoco and Nedbank to do all our processing without hassles.
We may stay with your company, if your sort out your admin, fix your errors, and if you are competitive with Yoco pertaining to price and functionality, otherwise not.
Regards
Cobus
I am so sorry for the misunderstanding. We will escalate this with the rest of the team and are sincerely sorry for the experience you have had.
Can I please request for your contact details and I will get a team member to give you a call shortly and hopefully turn this experience around.
I am so sorry for the misunderstanding. We will escalate this with the rest of the team and are sincerely sorry for the experience you have had.
Can I please request for your contact details and I will get a team member to give you a call shortly and hopefully turn this experience around.
I'm not posting contact details publicly, see below. I do not want to receive further apologies until you fixed our profile and also an explanation of how you captured the incorrect address, and what banking details were linked to our profile. For a new customer this looks very *****.
I specifically asked a lady from your company to forward our details to you: See below email:
Good day Keshnee Chinnasami Can you email Prom that rep**** to the HelloPeter complaint and forward him/her our details. I am not publishing my brother’s company details on a public forum. I’m awaiting your response to the below. Thank you Cobus
I'm not posting contact details publicly, see below. I do not want to receive further apologies until you fixed our profile and also an explanation of how you captured the incorrect address, and what banking details were linked to our profile. For a new customer this looks very *****.
I specifically asked a lady from your company to forward our details to you: See below email:
Good day Keshnee Chinnasami Can you email Prom that rep**** to the HelloPeter complaint and forward him/her our details. I am not publishing my brother’s company details on a public forum. I’m awaiting your response to the below. Thank you Cobus