Very bad after market service
not very happy. Bought a mover unit which was linked and working quickly. No problems there. Then bought a solo shaker which seemed faulty as it bombed out during most transactions. Takealot replaced machine quickly, but now I cannot get the new machine linked to our account. I have e-mailed, phoned, whatsapped. Just no joy from them. Very very bad after market service.
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Replies (5)0
Replies (5)
iKhokha's replyOfficial
01 Sept 2020, 14:10Hi Koenraad, Sash here. We are very sorry about the bad after sale service you have received and we want to assist in turning this experience around for you as soon as possible. We will be in touch as soon. Kind regards.
iKhokha's reply01 Sept 2020, 14:10
Official
Hi Koenraad, Sash here. We are very sorry about the bad after sale service you have received and we want to assist in turning this experience around for you as soon as possible. We will be in touch as soon. Kind regards.
's updateReviewer Update
14 Oct 2020, 13:10I am happy to say that the issue was resolved quickly after this review and I am very happy with iKhokha product offering. I have just received my second shaker solo for my business and I just hope that the activation does not take that long again...
's update14 Oct 2020, 13:10
Reviewer Update
I am happy to say that the issue was resolved quickly after this review and I am very happy with iKhokha product offering. I have just received my second shaker solo for my business and I just hope that the activation does not take that long again...
iKhokha's replyOfficial
14 Oct 2020, 14:06Hi Koenraad, Sash here, we are so pleased to hear this!
Have a wonderful afternoon and stay safe!.
Have a wonderful afternoon and stay safe!.
iKhokha's reply14 Oct 2020, 14:06
Official
Hi Koenraad, Sash here, we are so pleased to hear this!
Have a wonderful afternoon and stay safe!.
Have a wonderful afternoon and stay safe!.
's updateReviewer Update
16 Oct 2020, 08:44And sadly here we are AGAIN. Sent mail to *** to activate new shaker solo on Wednesday and no action yet. Not even a reply from anyone. It is sad that you have a great product but very bad service trying to get products activated. Please advise how I can get my product activated quicker.
's update16 Oct 2020, 08:44
Reviewer Update
And sadly here we are AGAIN. Sent mail to *** to activate new shaker solo on Wednesday and no action yet. Not even a reply from anyone. It is sad that you have a great product but very bad service trying to get products activated. Please advise how I can get my product activated quicker.
iKhokha's replyOfficial
16 Oct 2020, 08:55Hi Koenraad, i am so sorry about this. I will send you an email now requesting for your serial number so we can activate your card machine for you.
Sash.
Sash.
iKhokha's reply16 Oct 2020, 08:55
Official
Hi Koenraad, i am so sorry about this. I will send you an email now requesting for your serial number so we can activate your card machine for you.
Sash.
Sash.