KH
Kevin H
1 reviews | Active since Feb 2025
24 Feb 2025, 10:42
USELESS Service & change of ownership!!!!
Would give -5 if there was that rating.
1. They dont tell you monthly R49 deduction. 2. The brand new device they sent, sealed in its box. The SERIAL NUMBERS didn't match.
I SOLD my machine to someone and that person couldn't get it on his name!
I had to refund the person this morning cause for 2 and ½ months they battled to get the machine on his name. Now i sit with a machine that is on this other guys name and have to try sell the machine again FFS!!!
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Replies (3)0
Replies (3)
iKhokha's replyOfficial
24 Feb 2025, 11:11Hi Kevin. Thank you for bringing this matter to our attention. We sincerely apologize for the frustration you have experienced. We apologize if the R49 monthly deduction was not clearly communicated, this is included in the Terms and Conditions that you would have signed online when signing up with us.
We understand how upsetting it must have been to encounter issues with the device’s serial number, this will be escalated to our Logistics team to ensure this mix up does not happen again.
We would also like to clarify that we do not permit the resale of our card machines. Instead, there is a process for a change of ownership that must be initiated by the current owner contacting us to facilitate the transfer.
We understand how upsetting it must have been to encounter issues with the device’s serial number, this will be escalated to our Logistics team to ensure this mix up does not happen again.
We would also like to clarify that we do not permit the resale of our card machines. Instead, there is a process for a change of ownership that must be initiated by the current owner contacting us to facilitate the transfer.
To resolve this issue, please reach out to us at *** or *** so we can assist in completing the ownership transfer and help you get this matter sorted as swiftly as possible.
We sincerely apologize for any inconvenience this situation has caused and appreciate your patience and understanding.
Kind regards,
The iKhokha Team
The iKhokha Team
iKhokha's reply24 Feb 2025, 11:11
Official
Hi Kevin. Thank you for bringing this matter to our attention. We sincerely apologize for the frustration you have experienced. We apologize if the R49 monthly deduction was not clearly communicated, this is included in the Terms and Conditions that you would have signed online when signing up with us.
We understand how upsetting it must have been to encounter issues with the device’s serial number, this will be escalated to our Logistics team to ensure this mix up does not happen again.
We would also like to clarify that we do not permit the resale of our card machines. Instead, there is a process for a change of ownership that must be initiated by the current owner contacting us to facilitate the transfer.
We understand how upsetting it must have been to encounter issues with the device’s serial number, this will be escalated to our Logistics team to ensure this mix up does not happen again.
We would also like to clarify that we do not permit the resale of our card machines. Instead, there is a process for a change of ownership that must be initiated by the current owner contacting us to facilitate the transfer.
To resolve this issue, please reach out to us at *** or *** so we can assist in completing the ownership transfer and help you get this matter sorted as swiftly as possible.
We sincerely apologize for any inconvenience this situation has caused and appreciate your patience and understanding.
Kind regards,
The iKhokha Team
The iKhokha Team
KH
Kevin H's updateReviewer Update
24 Feb 2025, 12:02I did send the change of ownership to the "SUPPORT" team. Thats y it took 2 months and nothing sorted out.
KH
Kevin H's update24 Feb 2025, 12:02
Reviewer Update
I did send the change of ownership to the "SUPPORT" team. Thats y it took 2 months and nothing sorted out.
iKhokha's replyOfficial
24 Feb 2025, 12:05Thank you for advising, kindly provide your ticket number so we can follow up on the request?
iKhokha's reply24 Feb 2025, 12:05
Official
Thank you for advising, kindly provide your ticket number so we can follow up on the request?