Unsatisfied customer

They got poor customer service.iv sold my ikhokha shaker to my friend 3months ago.Iv app**** for change of ownership, fowarded all documents and I was told my request is being processed.later when I enquire if was told to resend the documents again by a new consultant of I did but got the same answer again.Iv been sent from pillar to post always been asked to resend the documents.Now the new owner is stuck with a non functional machine.