Unsatisfactory Service

Last year 18 August 2021, i contacted Roslan Gilbert to amend my banking details ,i email them all the relevant documents ,after numerous challenges and excuses from them , on 10 September it finally got done.Me thinking everything is in order a client swiped his card Wednesday,19/01/2022.i called and email there support number on numerous occasions to advise them that they credited a close account chatted to 1)Nokwzi 2)Nathaniel 3)Roslan Gilbert 4) Nonkulueko. Everytime a call and need to explain again and again and still no solution, i was promised yesterday that the funds will be in still nothing. I called Nathaniel at 12:15 today and he said he will into the matter, i called at 2:30pm he is on lunch, Their service is appalling ,if there was a negative to rate all these people, I would givd them a minus 10.