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Athi N
1 reviews | Active since Dec 2025
22 Dec 2025, 21:34
Unhappy with the service.
We have been trying to get our money from the iKhokha machines for our business to pay our business operations. The problem is that we have closed down the old company and we trying to change it to the latest company bank and they are refusing and saying we have to reopen the old bank which is a lengthy process. Why can’t we just change to our new banking details ? And they pay our money there, it’s been over a month with bank and forth of emails with them.
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Replies (4)0
Replies (4)AN
Athi N's updateReviewer Update
22 Dec 2025, 21:36I must say in the past our iKhokha card machine has been working perfectly (5star) with only this problem after we had changed our baking details.
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Athi N's update22 Dec 2025, 21:36
Reviewer Update
I must say in the past our iKhokha card machine has been working perfectly (5star) with only this problem after we had changed our baking details.
iKhokha's replyOfficial
23 Dec 2025, 09:35Hi Athi,
We truly understand how frustrating this must be, and we’re sorry for the inconvenience this process has caused.
For security and compliance reasons, payouts can only be made to the bank account registered under the same legal entity as the iKhokha profile.
To proceed, the available option would be to temporarily reinstate access to the original bank account in order to receive the outstanding funds.
We truly understand how frustrating this must be, and we’re sorry for the inconvenience this process has caused.
For security and compliance reasons, payouts can only be made to the bank account registered under the same legal entity as the iKhokha profile.
To proceed, the available option would be to temporarily reinstate access to the original bank account in order to receive the outstanding funds.
Kind regards,
The iKhokha Team
The iKhokha Team
iKhokha's reply23 Dec 2025, 09:35
Official
Hi Athi,
We truly understand how frustrating this must be, and we’re sorry for the inconvenience this process has caused.
For security and compliance reasons, payouts can only be made to the bank account registered under the same legal entity as the iKhokha profile.
To proceed, the available option would be to temporarily reinstate access to the original bank account in order to receive the outstanding funds.
We truly understand how frustrating this must be, and we’re sorry for the inconvenience this process has caused.
For security and compliance reasons, payouts can only be made to the bank account registered under the same legal entity as the iKhokha profile.
To proceed, the available option would be to temporarily reinstate access to the original bank account in order to receive the outstanding funds.
Kind regards,
The iKhokha Team
The iKhokha Team
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Athi N's updateReviewer Update
23 Dec 2025, 15:47The reason of change was because we got the machine before the registration of our business (thyme with the chefs) and we didn’t know this is the case. Since the old company is closed and the original business bank is closed what’s the other option we can do to get what’s rightfully ours ? Like do you need an affidavit or what mentioning that the old company is closed ? Cause this will now take forever to reopen the company and open the old bank to get our money ?
AN
Athi N's update23 Dec 2025, 15:47
Reviewer Update
The reason of change was because we got the machine before the registration of our business (thyme with the chefs) and we didn’t know this is the case. Since the old company is closed and the original business bank is closed what’s the other option we can do to get what’s rightfully ours ? Like do you need an affidavit or what mentioning that the old company is closed ? Cause this will now take forever to reopen the company and open the old bank to get our money ?
iKhokha's replyOfficial
24 Dec 2025, 15:07Hi Athi,
Kindly note we have sent you an email with feedback.
Regards
Ikhokha Team.
Kindly note we have sent you an email with feedback.
Regards
Ikhokha Team.
iKhokha's reply24 Dec 2025, 15:07
Official
Hi Athi,
Kindly note we have sent you an email with feedback.
Regards
Ikhokha Team.
Kindly note we have sent you an email with feedback.
Regards
Ikhokha Team.