sM
sanele M
1 reviews | Active since Jul 2012
28 Feb 2025, 10:56
Unhappy Customer
Intial onboarding was easy, and I used my personal bank account details to register as I was told I can change this at anytime. The time came to change it and wow, I've never been told so many times we can't do this, we can't do that. Their solution, create another profile. The bank account I'm trying to change to is under the business which I run and manage and only difference is the ID/REG number. I'm really unhappy with this and the level of service, too many I can't and we don't.
If I knew this, would have chosen another option from the start.
They are quick to get you onboard but when it comes to support they just can't do that or this.
Helpful (0)
Replies (1)0
Replies (1)
iKhokha's replyOfficial
28 Feb 2025, 12:08Hi Sanele,
Thank you for sharing your experience. We understand your frustration, and we apologize for the inconvenience caused. To clarify, when there’s a change of ownership or entity, it requires a new profile to be created due to system policies. However, if the only change is to update the banking details under your name, this can usually be done directly on your existing profile. We will have the team reach out to you, we value your business as we work to resolve this matter.
Kind Regards,
The iKhokha Team.
Thank you for sharing your experience. We understand your frustration, and we apologize for the inconvenience caused. To clarify, when there’s a change of ownership or entity, it requires a new profile to be created due to system policies. However, if the only change is to update the banking details under your name, this can usually be done directly on your existing profile. We will have the team reach out to you, we value your business as we work to resolve this matter.
Kind Regards,
The iKhokha Team.
iKhokha's reply28 Feb 2025, 12:08
Official
Hi Sanele,
Thank you for sharing your experience. We understand your frustration, and we apologize for the inconvenience caused. To clarify, when there’s a change of ownership or entity, it requires a new profile to be created due to system policies. However, if the only change is to update the banking details under your name, this can usually be done directly on your existing profile. We will have the team reach out to you, we value your business as we work to resolve this matter.
Kind Regards,
The iKhokha Team.
Thank you for sharing your experience. We understand your frustration, and we apologize for the inconvenience caused. To clarify, when there’s a change of ownership or entity, it requires a new profile to be created due to system policies. However, if the only change is to update the banking details under your name, this can usually be done directly on your existing profile. We will have the team reach out to you, we value your business as we work to resolve this matter.
Kind Regards,
The iKhokha Team.