BS
Burgert S
1 reviews | Active since Jul 2011
31 Jul 2024, 10:57
Unhappy about customer service
I have requested to change my banking details and I received an email from iKhokha requesting to complete a document to change banking details and sent proof of account. Which I did and was told that it will be done within 24-48h. 48hours has passed and still nothing was done after I sent the documents requested. Now I am being told that they are still waiting for the documents that I sent already and still being told that they are waiting for the documents. I am dedicated to giving excellent customer service but it looks like the feeling is not mutual. This is pathetic and unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
iKhokha's replyOfficial
31 Jul 2024, 11:08Hi Burgert, thank you for reaching out.
We're truly sorry for the frustration you’re experiencing. It’s unacceptable that the process has taken longer than promised and that you’re still being asked for documents you’ve already submitted.
We're truly sorry for the frustration you’re experiencing. It’s unacceptable that the process has taken longer than promised and that you’re still being asked for documents you’ve already submitted.
Rest assured, your request has been submitted to the FICA team for screening and the consultant will contact you once the details have been updated.
Kind Regards,
The iKhokha Team.
Kind Regards,
The iKhokha Team.
iKhokha's reply31 Jul 2024, 11:08
Official
Hi Burgert, thank you for reaching out.
We're truly sorry for the frustration you’re experiencing. It’s unacceptable that the process has taken longer than promised and that you’re still being asked for documents you’ve already submitted.
We're truly sorry for the frustration you’re experiencing. It’s unacceptable that the process has taken longer than promised and that you’re still being asked for documents you’ve already submitted.
Rest assured, your request has been submitted to the FICA team for screening and the consultant will contact you once the details have been updated.
Kind Regards,
The iKhokha Team.
Kind Regards,
The iKhokha Team.
BS
Burgert S's updateReviewer Update
31 Jul 2024, 13:13Not good enough. It should have been done already and I would like this to be treated with high priority as I already spoke to a "Supervisor" and still nothing has been done about this.
BS
Burgert S's update31 Jul 2024, 13:13
Reviewer Update
Not good enough. It should have been done already and I would like this to be treated with high priority as I already spoke to a "Supervisor" and still nothing has been done about this.
iKhokha's replyOfficial
25 Oct 2024, 15:30Hi Burgert,
Your query has been prioritized by the FICA team, and we hope everything has been resolved to your satisfaction. Thank you for your patience!
Kind Regards,
The iKhokha Team.
Your query has been prioritized by the FICA team, and we hope everything has been resolved to your satisfaction. Thank you for your patience!
Kind Regards,
The iKhokha Team.
iKhokha's reply25 Oct 2024, 15:30
Official
Hi Burgert,
Your query has been prioritized by the FICA team, and we hope everything has been resolved to your satisfaction. Thank you for your patience!
Kind Regards,
The iKhokha Team.
Your query has been prioritized by the FICA team, and we hope everything has been resolved to your satisfaction. Thank you for your patience!
Kind Regards,
The iKhokha Team.