NS
Neo S

1 reviews | Active since Jan 2013

25 Jan 2024, 12:01

Undelivered iKhokha card machine

I ordered and paid for the card machine on the 11th of December and still have not received it. I call almost everyday and I have promised that someone will call me back but they never do. I tried escalating to the managers but the calls get cut off

0
Replies (3)
iKhokha
iKhokha's reply25 Jan 2024, 12:27
Official
Hi there Neo. Please accept our apologies for the service that did not live up to your expectations. We would like to assure you that we do not take these issues lightly and this is not the service we aim to provide, we have escalated your concerns to the relevant persons here at iKhokha to assist with resolving this as soon as possible. 

Thank you for providing feedback and raising your concerns. 

Kind Regards,
The iKhokha Team 

iKhokha
iKhokha's reply25 Jan 2024, 12:27
Official
Hi there Neo. Please accept our apologies for the service that did not live up to your expectations. We would like to assure you that we do not take these issues lightly and this is not the service we aim to provide, we have escalated your concerns to the relevant persons here at iKhokha to assist with resolving this as soon as possible. 

Thank you for providing feedback and raising your concerns. 

Kind Regards,
The iKhokha Team 

iKhokha
iKhokha's reply25 Jan 2024, 12:28
Official
Hi there Neo. Please accept our apologies for the service that did not live up to your expectations. We would like to assure you that we do not take these issues lightly and this is not the service we aim to provide, we have escalated your concerns to the relevant persons here at iKhokha to assist with resolving this as soon as possible. 

Thank you for providing feedback and raising your concerns. 

Kind Regards,
The iKhokha Team