Unavailability of notifications/reports and lack of support

Since Tuesday I no longer receive the receipt of transaction e-mail notifications or my daily transaction reports from Ikhokha. Yesterday I sent an e-mail to *** to query, unfortunately I still have not had a reply. These notifications and reports are extremely important for monitoring and reconciliation purposes. I am quite disappointed in this sudden unavailability of the e-mails and the lack in response and support. A consumer has a right to quality service and that was my expectation of Ikhokha.