Unacceptable Delays & No Communication – Still No Approval After a Month

Item: iKhokha
Rating: 1
Author: Shaun L

I am extremely disappointed with the service from Ikokah.

Over a month ago, I app**** for payment links for my IT support business, HUB Solutions. I submitted all requested documentation promptly and comp**** with every requirement communicated to me.

Since then:

My application is still not approved

I have received no clear feedback or timeline

Multiple follow-ups have gone unanswered

As a business owner, this delay directly affects my ability to operate and serve clients. Reliable communication and reasonable turnaround times are essential when dealing with financial services, and unfortunately Ikokah has failed on both fronts.

At this stage, the lack of response and progress is unacceptable. I would appreciate urgent clarification on the status of my application or a clear explanation for the delay.

Helpful (0)

Replies (1)

iKhokha's replyOfficial

16 Dec 2025, 09:38

Hi Shaun,

We sincerely apologize for the frustration and inconvenience this experience has caused. This is not the level of service we aim to provide, and we completely understand how critical timely approval and clear communication are for your business operations.

We are urgently reviewing your application and will escalate this internally to ensure it receives immediate attention. A member of our team will reach out to you directly to provide a clear update on the status of your application and the reason for the delay.

Thank you for your patience, and we appreciate you bringing this to our attention. We are committed to resolving this as quickly as possible.

Kind Regards,
The iKhokha Team.

iKhokha's reply16 Dec 2025, 09:38

Official

Thank you for your patience, and we appreciate you bringing this to our attention. We are committed to resolving this as quickly as possible.

Kind Regards,
The iKhokha Team.