Unacceptable BAD Service

I placed an order for my Ikhokha unit on the 6th Aug 2020(OrdrerNo#8420), but up until today no joy of anything received. If a person phones their call centre you end up holding on for at least 40 minutes to get someone to answer the phone and if they eventually answer, they can't seem to trace any order you placed or you get told someone would phone you back. The last correspondence I got was that my profile was incomplete, and that was the reason why nothing has really happened, but I've on several occasions rectified this with the consultant that I spoke to, only to find out on the next day that nothing has happened or they can't trace me on their system. I phoned in yesterday for an update only to find that nothing has happened still and that they are out of stock, so delivery won't be possible soon. This is not on guys, I received my confirmation email with my order number already on the 6th Aug and another email with my confirmation of delivery taking place within the next 5-7 working days on the 13th Aug 2020. It's already the 27th Aug 2020 today, still nothing yet. I also fully understand that you guys where extremely overwhelmed with the special u ran for the unit selling at R499, but that's NO EXCUSE FOR GIVING BAD SERVICE. There's been quite a lot of business partners that I wanted to join me in getting their own unit from Ikhokha, but after my experience I'm considering to discourage them from using your services at all. Lastly I would like to make it public that if I don't get my unit delivered by next week, I would need my money back as this is totally unacceptable