unable to change ownership
We have hardly used the machine as it gave us problems from the time we bought it. We tried recently to change ownership of the machine as we want to donate it to our local Security company the cannot change ownership of the machine as it is more than 2 years old. It is an absolute joke. The Call center rep was useless as well
Helpful (0)
Replies (3)0
Replies (3)
iKhokha's replyOfficial
14 Feb 2019, 22:41Hi Imtiyaaz,
Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your iKhokha original device. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had historically. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. Your points are valid and we would like to offer you a new Mover Lite device that we will supply to you at no cost. We really hope that we can improve your experience with iKhokha.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your iKhokha original device. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had historically. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. Your points are valid and we would like to offer you a new Mover Lite device that we will supply to you at no cost. We really hope that we can improve your experience with iKhokha.
Our sincere apologies,
The iKhokha team
iKhokha's reply14 Feb 2019, 22:41
Official
Hi Imtiyaaz,
Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your iKhokha original device. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had historically. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. Your points are valid and we would like to offer you a new Mover Lite device that we will supply to you at no cost. We really hope that we can improve your experience with iKhokha.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your iKhokha original device. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had historically. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. Your points are valid and we would like to offer you a new Mover Lite device that we will supply to you at no cost. We really hope that we can improve your experience with iKhokha.
Our sincere apologies,
The iKhokha team
's updateReviewer Update
15 Feb 2019, 08:27Please can you forward me the necessary persons email.
Thanks
's update15 Feb 2019, 08:27
Reviewer Update
Please can you forward me the necessary persons email.
Thanks
iKhokha's replyOfficial
15 Feb 2019, 13:55Hi Imtiyaaz,
Please email *** and request that the ticket be actioned by Charlotte. She is our Operations Manager and will assist with the issue at hand.
We look forward to hearing from you.
Please email *** and request that the ticket be actioned by Charlotte. She is our Operations Manager and will assist with the issue at hand.
We look forward to hearing from you.
iKhokha's reply15 Feb 2019, 13:55
Official
Hi Imtiyaaz,
Please email *** and request that the ticket be actioned by Charlotte. She is our Operations Manager and will assist with the issue at hand.
We look forward to hearing from you.
Please email *** and request that the ticket be actioned by Charlotte. She is our Operations Manager and will assist with the issue at hand.
We look forward to hearing from you.