*****ulent behaviour

I work for a NPO and we ordered additional paper and a replacement charger for our iKhokha card machine from iKhokhas' online store, the transaction was completed successfully and after the time period stipulated for delivery our goods never arrived...! I contacted iKhokha and have been dealing with Braydon Pillay from the support department. I was asked by Braydon Pillay to forward all proof to support our purchase as well as a copy of our bank statement to show the deduction of the funds. I sent all requested. It has been 11 weeks since we placed the online order and paid for the goods and still we have no positive response from iKhokha nor the goods we paid for or even a refund... nothing.