SK
Shelton K
1 reviews | Active since Feb 2013
05 Feb 2019, 10:41
Troublesome device and no refund offered
Extremely disappointing and I do not recommend them. I purchased a basic mobile POS machine that plugs into my cellphone. It never worked properly and was replaced three times. The current one hardly ever works and from what I can see Ikhoka has discontinued it. They point blank REFUSE to refund me for a device they sold that does not work, and instead keep trying to offer their more expensive models at a reduced rate. How can a company refuse to refund defective product?
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Replies (2)
iKhokha's replyOfficial
05 Feb 2019, 15:22Hi Shelton. Our support team will call you now to assist you
iKhokha's reply05 Feb 2019, 15:22
Official
Hi Shelton. Our support team will call you now to assist you
iKhokha's replyOfficial
14 Feb 2019, 11:02Hi Shelton, we would really love to turn this experience around for you and have you as a valuable iKhokha merchant. With this being said, we are happy to give you a new Mover Lite card machine free of charge for the inconvenience caused. Please provide us with your iKhokha UID or the email address that you signed up with so that we can action this for you. In the meantime, you can take a look at the awesome, easy-to-use Mover Lite here: https://www.ikhokha.com/card-machines :)
iKhokha's reply14 Feb 2019, 11:02
Official
Hi Shelton, we would really love to turn this experience around for you and have you as a valuable iKhokha merchant. With this being said, we are happy to give you a new Mover Lite card machine free of charge for the inconvenience caused. Please provide us with your iKhokha UID or the email address that you signed up with so that we can action this for you. In the meantime, you can take a look at the awesome, easy-to-use Mover Lite here: https://www.ikhokha.com/card-machines :)