Totally unacceptable customer expectations

I am beyond speechless. I have had my mover now for about 1-2 years. Due to changes with my accounts, i requested a change to my banking details which was rejected just because it is not registered against the company registration number although it is registered as a company name.

This morning i thought I'd give another try. Spent about 12 minutes on the phone just to hear:

1) Either I open a bank account that is registered against the company registration number, OR 2) I can hand it over to someone else

What nonsense is this? Getting told other than this there is nothing else I can do...???

I PAID for it. ITS SUPPOSED TO BE PROFITABLE TO ME to recoup the money I spent on it. It is suppose to assist me promote my payments BUT ITS NOT! ITS A LOSS!!! I CAN'T USE IT BECAUSE IKHOKHA REJECTS ME BANK ACCOUNT!!!!

And since when do you expect a customer to open a bank account just for your product? Business accounts are freaking expensive to maintain with the banks. YOU GUYS SHOULD KNOW THIS!!!!

Then I get told its the FICA act. NONSENSE!!! The FICA just regulates your procedures but you determine your own SOP's so please don't dumb-frame me. I am not stupid. I have been running a business for 4 years. I know how the stuff works.

I NEED ANSWERS AND I NEED THEM NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!