FA
Farouk A

1 reviews | Active since Mar 2009

19 Dec 2023, 10:39

This service is for informal business. Not impressed

I am very disappointed in the fact that iKhokha takes long to settle when there are public holidays in between working days. I am with them for a few weeks and already being angered by their delays. I also am experiencing connectivity issues as the sim cards are not connected after two days of use. I sent an email and I also did chat enquiries and my device is still not connected. This is disgusting and their first impression stinks. If you run a retail business and rely on turning over your money fast during the holiday season, Ikhokha is not the service for you as it impacts you negatively as you are on hold until they decide to pay you one day. Go with the commercial banks who understands that a business requires fast payouts to turnover and contribute to the growth of the business

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Replies (2)
iKhokha
iKhokha's reply19 Dec 2023, 11:27
Official
Hi Farouk, We apologize for the service that did not meet your expectations. We take these issues seriously and want to assure you that this is not the service we aim to provide. 
There were some delays in settlements due to the public holiday on Friday and the weekend. Settlements for Thursday, December 14th, 2023 were processed yesterday, and settlements for December 14th (after 9 pm), 15th, and 16th will be settled today. The remaining settlements will be processed in the following days. Please keep in mind that it takes 24-48 hours for transactions to be settled into your account. Note that settlements are not processed on Sundays or public holidays as banks are not operational on these days.
FA
Farouk A's update19 Dec 2023, 12:39
Reviewer Update
That is information that was already communicated. Don’t mess business cash flow with all the ******* stories. I will be using FNB again going forward. You suck