1 reviews | Active since Dec 2022
They are a *****
I have bought the Ikhekhe speedpoint around November and been trying to have my profile completed to enable me to start transacting , have send numerous WhatsApp’s where they would always respond the same simce November , yesterday after sending a WhatsApp and explaining to the agent my frustrations he escalated my query then immediately got an email stating they have declined my profile application and stated they can not give me the reason why … This was send by Nateline Naidoo Customer Support Officer *** ***
What disappoints it’s the fact that she and her team don’t care about anything that has to do with my refund as I’ve bought their machine and prior that they don’t mention if you’ll undergo any process for any approval so I’m left stuck with their machine simply meaning Ive made a loss and they made a profit out of a sale in which the machine will never work
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced.
We understand your concerns regarding the declined profile application and the delay in communication. Please be assured that your complaint has been escalated.
One of our consultants will contact you directly to provide clarity on your application status and to guide you through the refund process.
We take feedback such as yours very seriously and are committed to resolving this matter as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced.
We understand your concerns regarding the declined profile application and the delay in communication. Please be assured that your complaint has been escalated.
One of our consultants will contact you directly to provide clarity on your application status and to guide you through the refund process.
We take feedback such as yours very seriously and are committed to resolving this matter as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team