The Worst ****mers

Item: iKhokha
Rating: 1
Author: Florence S

My client swiped R34k on the 2nd of April and I never received the settlement, neither did I receive any communication from Ikhoka. I have been calling them only to get absolutely no help from those useless call centre agents who sound half awake every time they answer the phone which is so annoying because 1 is already under a lot of stress from pressure from the client. I don't even know what to explain to my client since I'm not getting any communication from them.

I wonder how they're still in business with all these bad reviews on the actual service providing. The only functional department they have is the on-boarding department and it ends there.

If I suffer any loses I will ensure to claim them from iKhokha.

Helpful (0)

Replies (2)

iKhokha's replyOfficial

07 Apr 2025, 08:06

Hi Florence. Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced — we completely understand how serious this matter is, especially with the pressure from your client. Please note that we’ve urgently escalated your case to our Risk Team, who will be reaching out to you directly as a matter of priority. They are currently investigating the transaction and will provide you with the necessary feedback and next steps.

Kind Regards
iKhokha Team

iKhokha's reply07 Apr 2025, 08:06

Official

Florence S's updateReviewer Update

07 Apr 2025, 09:09

Well, I hope your Risk Team is as efficient as the bot responding on Hello Peter. It seems as if you're just chosing the departments to allocate efficiency to.

You're supposed to inform clients at on-boarding the swiping limits that align with your FICA requirements not to just hide behind FIC as per the telephone calls I had with your useless agents. I'm a MLRO in my company and it's very clear that you lot need to contact FIC for their training.

Florence S's update07 Apr 2025, 09:09

Reviewer Update