1 reviews | Active since Oct 2018
The 'iKhokha Original' card reader is inferior hardware and the iKhokha network efficacy is questionable.
The 'iKhokha Original' card reader is inferior hardware and iKhokha's network efficacy is questionable.
Our experience with the product / service:
'iKhokha Original' Card Reader - physical design is ineffective, may mate well with a thick phone but does not mate well with a modern slimline phone, device pivots on headphone socket, socket will bear full load of card reader at certain angles and damage to card reader or phone is risked if customer rough-handles the paired hardware - there is no on/off switch, battery runs flat by default even without use - after limited use our card reader failed / would no longer charge. - iKhokha call centre agent alluded to the iKhokha Original card reader being substandard but yet iKhokha continues to sell the product into the market.
iKhokha Network - numerous failed transactions were experienced (iKhokha aknowledged network issuess by e-mail notification in some cases, other cases are unexplained even with cellular network connection ruled out).
IKhokha Customer Service - no contact was made after requesting support through the website contact form - direct e-mails were responded to regarding a connection problem being experienced but the problem was not resolved, our mobile network provider was allegedly the cause of the problem despite perfect mobile network connection when using other applications from the same location. - upon attempting to return the iKhokha device a refund was refused even though there was no dispute that the product / service was unacceptable, the only offer was a replacement (admittedly inferior) 'iKhokha Original' card reader or a paid upgrade to hardware that was sure to function as intended.
Dear iKhokha,
Customer retention is not forcing a customer to stay! Customer retention, in this case, would be upgrading the device at your cost if you believe that an alternative device is the solution to the problems being experienced.
Cheers, Jonathan
Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your iKhokha original device. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had historically. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. Your points are valid and we would like to offer you a new Mover Lite device that we will supply to you at no cost. We really hope that we can improve your experience with iKhokha.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your iKhokha original device. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had historically. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. Your points are valid and we would like to offer you a new Mover Lite device that we will supply to you at no cost. We really hope that we can improve your experience with iKhokha.
Our sincere apologies,
The iKhokha team
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
Please let us know if there is any way we can assist you further. Have a great day!
The iKhokha Team
Please let us know if there is any way we can assist you further. Have a great day!
The iKhokha Team