AW
Annette W

1 reviews | Active since Jan 2017

13 Mar 2024, 12:08

The Ikhokha Agent in the shop was friendly, helpfull and knew what she was doing

The Ikhokha Agent in the shop was friendly, helpfull and knew what she was doing. Only thing, but not her fault: I called the shop first to make sure I take everything they need to set us up. They didn't tell me they need an ID SELFIE, and seeing I was doing this for a company, and had to take the selfie of the business owner, we couldn't submit the documents. HOWEVER, when I got back to the office, there was an email already, waiting for the outstanding document! Within 30 minutes after emailing the document I received a call from Kivendran Pillay, who very kindly and patiently took me through all the steps to sell (card payments), give cash receipts, do daily cash-ups, and even how to top-up on airtime to resell. Thanks for excellent service, Ikhokha!

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Replies (1)
iKhokha
iKhokha's reply13 Mar 2024, 17:23
Official
Hi Annette, thank you for sharing your experience! We are glad to hear that our store agent provided friendly, helpful, and knowledgeable service. We apologize for the oversight regarding the ID selfie requirement, and we are pleased that our team promptly reached out to assist you with the outstanding document. We will be sure to pass over your feedback to Kivendran and the team.