1 reviews | Active since Oct 2015
"The battery low" Speedpoint
I am writing to express my disappointment and frustration with the service I've received from Ikhokha regarding my Solo Speedpoint machine which i purchased in May 2021.After using the machine for only a few months,I started experiencing battery problems that were never adequately resolved,and detoriated to a point where by my customers wouldn't even finish entering a wouthout the machine switching off and the machine was still and still looking brand new.
The lack of effective support and care for my business needs has led me to seek alternative solutions. I have since transitioned to Shop2Shop, which has proven to be a more reliable and customer-centric partner. Their approach prioritizes understanding and addressing the root causes of issues,rather than merely pursuing profits.
I must admit, Ikhokha has a unique way of ending business relationships with clients,i's a quick way to pass clients to your competitors, and I commend you for that. If it weren't for your company's... let's say, "bad" handling of client issues, I wouldn't have discovered Shop2Shop's superior service. You've essentially handed me over to them on a silver platter.
Just today, one of your agents visited my shop selling new devices, and I shared my unresolved issue with her. Her reaction was telling,she seemed disappointed and didn't even get a chance to make her pitch. It's clear that the issues I faced weren't isolated incidents, and I'm not sure if your so-called "superiors" are aware of the impact their inaction has on your team's morale and client relationships.
Given the circumstances, I kindly request that I be allowed to dispose of the Solo Speedpoint machine aka "the battery low" machine, as I no longer see value in keeping it at my shop while it can't keep the screen on for 10seconds without going off. I would appreciate confirmation on how to proceed with this process,I have made peace with the fact that my R3500 has gone to waste.
Thank you for your attention to this matter I guess for the 5th time now, I'm confident that Shop2Shop will continue to provide the level of service and support my business deserves.
Sincerely
SUNRISE MART PTY*** Zachariah Mathe)
Thank you for reaching out and for your honest feedback. We're truly sorry for the frustrating and unacceptable experience you’ve had with your Solo machine and our support team. As a customer, you deserve a reliable product and responsive service.
It’s especially disappointing to hear about the early battery failure and the lack of a lasting solution. Your comments, including your recent interaction with our agent and concerns about leadership, are being taken seriously. We've shared your message with our management team so they’re fully aware of the situation.
Regarding the device, since it was a once-off purchase, it is yours to dispose of as you see fit.
We’re genuinely sorry to see you go, and we wish you the very best in your business moving forward.
Thank you again for your feedback, it’s crucial in helping us do better.
Kind Regards,
The iKhokha Team.
Thank you for reaching out and for your honest feedback. We're truly sorry for the frustrating and unacceptable experience you’ve had with your Solo machine and our support team. As a customer, you deserve a reliable product and responsive service.
It’s especially disappointing to hear about the early battery failure and the lack of a lasting solution. Your comments, including your recent interaction with our agent and concerns about leadership, are being taken seriously. We've shared your message with our management team so they’re fully aware of the situation.
Regarding the device, since it was a once-off purchase, it is yours to dispose of as you see fit.
We’re genuinely sorry to see you go, and we wish you the very best in your business moving forward.
Thank you again for your feedback, it’s crucial in helping us do better.
Kind Regards,
The iKhokha Team.