Terrible terrible client care and service

Item: iKhokha
Rating: 1
Author: Mmamoloko M

If I could rate this company zero stars, I would. Firstly, I struggled with them to return the POS machine that I had bought online. I was still within the 30 days period to return the machine but I had to argue with them back and forth for them to let me return it. Finally they agreed to let me return the machine but then there was another battle again for them to collect the machine. It took days for them to send RAM couriers to come collect the machine. The machine was finally collected on 03 April but today when I follow up, I'm told that Ikhokha has not received the machine yet, but they can see that it has been collected. My question is, since it was collected and I have proof of collection, where on earth is the machine, who's keeping it and why??? This company just drags out its processes intentionally and I'm sick of it. I want my refund but I'm being sent from oillar to post as if I'm asking for a favour. I wouldn't recommend Ikhokha to anyone, I'm so disappointed and disgusted.

Helpful (0)

Replies (1)

iKhokha's replyOfficial

07 Apr 2025, 16:56

Hi Mmamoloko. Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced. We completely understand your concerns regarding the delay, and we acknowledge how frustrating this situation must be for you. Please allow us to provide some clarity: the POS machine was collected in a different province, and unfortunately, the courier company we use does not operate over weekends, which has contributed to the delay in delivery to our head office. At this stage, we are actively awaiting the machine's arrival. Once received, it will still need to be assessed before we can proceed with the refund. We assure you that we are monitoring the return closely and will keep you updated as soon as the device has been checked in and assessed.

Kind regards
The iKhokha Team

iKhokha's reply07 Apr 2025, 16:56

Official