Terrible service with their inquiries!!!

They take clients seriously when they have to purchase machines from them, after that, clients don't mean nothing to them!

I have been calling them for over 2 weeks trying to get my money from the card machine sales with no progress. I forgot to update my new banking details with them after changing my business account from bank A, to bank B. Then unfortunately the money got paid into bank A. But then I went back to bank A and sorted everything out with them. They told me the money was paid back into ikhokha's Absa account with reference xx and tracking number xx. I then emailed their support with those details asking them to help me trace that money. I had to call them with airtime that I didn't even have and a rude customer care agent refused to call me back telling me that she just can't.

I tried asking for a call back on their website, with no success. I sent more than 2 call back request, and they didn't budge. The lady that I spoke to on Friday was kind enough to call me back and tried to assist me but then I hear that there aren't any records of her escalating my problem. Even though she promised that she escalated it and I will get my money by Monday at least.

I had to call again today (Tuesday 9/12/2025), the guy was also kind enough to call me back, but I still couldn't get answers, and he also promised me to escalate my matter.

I'm sitting here twiddling my fingers hoping for their reply. I might have to call again in 2 days with airtime.

I am so upset right now!!!

If you think calling them is bad, their email is worse!!!!!! They take 5 days to answer it!