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thasi.david thasi.david
1 reviews | Active since Nov 2016
19 Jul 2024, 09:37
Terrible service
I’ve used Ikhoka since 2019 to current, of recent I have received multiple declined transactions on clients cards, to which they then pay via eft. Only for those declined transactions to then go through. Firstly it puts us in a awkward position as I don’t know all our clients and have refund them not knowing if the transaction will reflect into my account. Long and short my transactions are large amounts with large fees attached to them. Why should I be paying for Failed transactions that miraculously go through hours after it was declined. Now for a refund these guys do everything in their power not to pay you back.
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iKhokha's replyOfficial
19 Jul 2024, 10:42Hi Thasi. Thank you for reaching out and for your continued loyalty to iKhokha since 2019. We apologize for the inconvenience caused by the recently declined transactions that subsequently went through, which put you in an awkward position and led to additional fees. We understand your frustration and want to assure you that we take this matter seriously. Our team is currently investigating the issue to prevent it from happening in the future. We will be in contact with you shortly
Kind Regards,
Kind Regards,
The iKhokha Team
iKhokha's reply19 Jul 2024, 10:42
Official
Hi Thasi. Thank you for reaching out and for your continued loyalty to iKhokha since 2019. We apologize for the inconvenience caused by the recently declined transactions that subsequently went through, which put you in an awkward position and led to additional fees. We understand your frustration and want to assure you that we take this matter seriously. Our team is currently investigating the issue to prevent it from happening in the future. We will be in contact with you shortly
Kind Regards,
Kind Regards,
The iKhokha Team