KK
Kirti K
1 reviews | Active since Nov 2018
06 Feb 2022, 18:23
Terrible Service
After over year of absolutely appalling service and no communication my device was finally collected by Ikhokha. The device was collected on the 14 January and I have still not received my refund.
Helpful (0)
Replies (5)0
Replies (5)
iKhokha's replyOfficial
07 Feb 2022, 08:19Hi Kirti. Thank you for reaching out to us. Please accept our apologies for the service that did not live up to your expectations. We have requested your proof of refund and will be in touch with you shortly.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply07 Feb 2022, 08:19
Official
Hi Kirti. Thank you for reaching out to us. Please accept our apologies for the service that did not live up to your expectations. We have requested your proof of refund and will be in touch with you shortly.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
KK
Kirti K's updateReviewer Update
07 Feb 2022, 08:27I submitted my proof of payment in November via email. Your employees are ***********. No one has contacted me after this regarding sending through my proof of payment.
KK
Kirti K's update07 Feb 2022, 08:27
Reviewer Update
I submitted my proof of payment in November via email. Your employees are ***********. No one has contacted me after this regarding sending through my proof of payment.
iKhokha's replyOfficial
07 Feb 2022, 08:46Hi Kirti, we have requested your proof of refund from our Finance Team, we will send this to you as soon as we receive it.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply07 Feb 2022, 08:46
Official
Hi Kirti, we have requested your proof of refund from our Finance Team, we will send this to you as soon as we receive it.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
KK
Kirti K's updateReviewer Update
07 Feb 2022, 09:00I have not received any email from your finance team regarding sending through my proof of payment. This just confirms how *********** you are as a company. I sent through my proof of payment to the support team who requested I send it through, this was last year. I have still not received any feedback or refund. Now you say I must respond to an email I have yet to receive from your finance team. Absolutely shocking service!
KK
Kirti K's update07 Feb 2022, 09:00
Reviewer Update
I have not received any email from your finance team regarding sending through my proof of payment. This just confirms how *********** you are as a company. I sent through my proof of payment to the support team who requested I send it through, this was last year. I have still not received any feedback or refund. Now you say I must respond to an email I have yet to receive from your finance team. Absolutely shocking service!
iKhokha's replyOfficial
07 Feb 2022, 09:31Hi Kirti, we are waiting for proof of the refund from our Finance team so that we can send it to you once we have received it, there is nothing that we need from your side as you have submitted all the relevant information.
iKhokha's reply07 Feb 2022, 09:31
Official
Hi Kirti, we are waiting for proof of the refund from our Finance team so that we can send it to you once we have received it, there is nothing that we need from your side as you have submitted all the relevant information.