HV
Henning V

1 reviews | Active since Feb 2024

05 Feb 2024, 14:19

Terrible experience with empty promises

I regret buying iKhoka and not another brand. Knowing the poor service and empty promises I now know I'd MUCH rather buy a Yoco. I bought a iKhoka a month ago and was told the business would be registered on the machine within 48 hours - we waited a week. Then to get the iKFlyer machine to only take a transaction took another almost 2 weeks, but have to wait for them to get FICA so that it could get paid to us. Now we are a month later and still iKhokha didnt get Fica so we don't get paid the transactions. Everytime I had to call to ask where is the process, then just hearing "Carli will phone you back" still spoken to her in a month, had just one email reply - no feedback what so ever. The process is just stretched much longer and much more of a hassle than promised. One guy Mohammed at the activations team is very nice - but still......waiting.

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Replies (1)
iKhokha
iKhokha's reply05 Feb 2024, 15:54
Official
Hi Henning, 

We are sorry that your experience with iKhokha was anything less than excellent. We have escalated your concerns to our onboarding team for investigation, and we will reach out to you as soon as possible to provide further assistance. 

Kind regards,
iKhokha team.