Terrible Customer Care

POS was not switching on, contacted Ikhokha support on 4 October spoke to Roslan Gilberts she asked me to send her a video of the machine on the charger I did and sent back on the same day. After no response 2 days later I followed up, she then asked me to change the charger and send a video, which I did and sent back the same day.

Days go by with no response, I follow up again she doesn’t respond to any of our emails. She then responds on 11/10/2023 after I had told her I’m going to escalate the matter. She said she had marked it as urgent and will get back to me.

A week letter we haven’t heard from her, I explained how our business is cashless and 2weeks without processing payments will have a major effect on our business and our clients, still no response. I called the call centre on 17/10/2023 hoping to speak to a Manager or Supervisor to get our issue resolved and was told all the managers were not in the office.

The service has been a nightmare with no consideration on the part of Ikhokha