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Francois F
1 reviews | Active since Apr 2023
09 May 2025, 13:58
Terrible after sales service
Very eager to sell you a machine even follows up, then get my machine the very next day.... Great stuff you would think but think not this thing doesn't even work no reply on their customer service on WhatsApp or telephonically trying to process a payment and keeps on saying "transaction error, service error" I needed this card machine to trade my business. No sense of aftersales service. At this point definitely not recommending to anybody.
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Replies (2)
iKhokha's replyOfficial
09 May 2025, 17:30At our iKhokha, we are committed to providing exceptional service throughout the customer journey. We take negative feedback seriously as it does not align with our service standards. Please be assured that your query has been escalated to the appropriate team for urgent resolution.
iKhokha's reply09 May 2025, 17:30
Official
At our iKhokha, we are committed to providing exceptional service throughout the customer journey. We take negative feedback seriously as it does not align with our service standards. Please be assured that your query has been escalated to the appropriate team for urgent resolution.
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Francois F's updateReviewer Update
12 May 2025, 05:35This issue has still not been resolved and therefore I have lost sales for 3 days now as people no longer carry cash around, nobody seems to be able to tell me what's wrong or why I can't do sales. At this point I'm wanting a full refund on the machine I had bought then I will go to somebody else...
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Francois F's update12 May 2025, 05:35
Reviewer Update
This issue has still not been resolved and therefore I have lost sales for 3 days now as people no longer carry cash around, nobody seems to be able to tell me what's wrong or why I can't do sales. At this point I'm wanting a full refund on the machine I had bought then I will go to somebody else...