Support Ticket ***

Transaction on iKVend, transaction had an error and did not process correctly Friday 30 April. The client was billed for the prepaid electricity but the voucher could not be provided by the vendor. Contacted the contact centre telephonically, spoke to several consultants who all claim that they will return a call but never do. iKhokha asks for reviews on the experience, the responses can never be processed. I was told that they could see that the charge had been processed and reversed on two occassions yet it remains unrefunded. How does a person explain this to a client who bought 1 month's worth of electricity and two weeks of that month have almost went by? All I've received from iKhokha are excuses, lies, stalling and promising with no results. The client paid for something that they didnt receive, the vendor has to rectify the issue by refunding the client, the business is at a loss. I was told on Thursday 6 May at midday that a refund had been authorised on the transaction and that it will reflect in the stipulated business account by Saturday 8 May, I gave Ikhokha the benefit of the doubt until Tuesday. It is Wednesday afternoon, no refund. I did not wish to make any further contact to hear untruths and decided to address the matter in this manner instead.