Still can't rectify the problem!

Following my review from last week, where I complained about the service being absolutely shocking, I received a call immediately to rectify the problem and apologise, yet another apology but no solution. On Wednesday, I received an email to say my documents have been submitted and they would let me know within 24 hours if it's been verified. It is now Sunday, and I am still waiting. My documents were sent on 11 December! I will keep on with the reviews until this is sorted out. I will not waste a cent more on calling the customer service line and being placed on hold endlessly.