Stay away from iKhoka-POS Card Machines

Item: iKhokha
Rating: 1
Author: Ash J

iKhoka had a special for their lower end card machines. I purchased 2 machines on the 4th August 2020. Payment went off immediately. Reference number-IKhokha-88886-#8084. It is now the 27th August and I do not have the card machines. No one replies to my emails. Melissa Marnies and Nico Pillay has received all correspondence and no responses. The call centre advised that they cannot cancel this order. Be extremely weary about this company. Once they receive payment, there is a long list of documentation that must be submitted, especially for businesses. Appalled that in this age we have to endure such incompetence and delays. If you have time and money to waste.......this is the company that ticks those boxes.

Helpful (0)

Replies (4)

iKhokha's replyOfficial

27 Aug 2020, 13:31

Hi Ash, Prom here.
I sincerely apologise for the experience you have had. I really want to turn this around for you as soon as possible.
I will get a team member to reach out within the next thirty minutes and assist.

iKhokha's reply27 Aug 2020, 13:31

Official

Ash J's updateReviewer Update

27 Aug 2020, 14:13

Hi Prom, Thanks, I received a call. Apparently I have to resend all these docs again. Process restarted and still a 3-5day wait on the machines. Interesting to see how long the process takes from here. Its a pity the back office support doesn't align with what you do.

Ash J's update27 Aug 2020, 14:13

Reviewer Update

Ash J's updateReviewer Update

27 Aug 2020, 23:46

A lady named Kershnie from iKhoka called me, was supposed to send me an email. She obviously **** because its 10hours later and still no email, my profile not updated. This company can't be trusted. Now I would like an immediate refund please. Please effect my payment immediately.

Ash J's update27 Aug 2020, 23:46

Reviewer Update

iKhokha's replyOfficial

28 Aug 2020, 10:13

Hi Ash, Prom here. I'm so sorry to hear this. I have chatter to our team and they have reached out this morning to assist further.
I will try do my very best to speed up the process as much as I can

iKhokha's reply28 Aug 2020, 10:13

Official

Hi Ash, Prom here. I'm so sorry to hear this. I have chatter to our team and they have reached out this morning to assist further.
I will try do my very best to speed up the process as much as I can