SHOT SNE & ROLAND! Customer Service done right!

To be honest, the experience did not start off well. I purchase a device from the ikhokha online shop and ran into a system error which would not allow me to link my ikhokha account to the device.

I contacted the online support who directed my query to online sales who never called me back. For nearly 2 solid days the customer care line has been engaged so my frustration grew hard and fast.

Fast Forward to finding an old article online with Roland (Facilities) number. I called Roland, asked if maybe he could direct my call to someone who could help. He assured me that I would hear from someone before 3pm today or else to call back.

Sne called at 1pm, she said she would be able to help and was going to speak with online sales to help me. She called back at 2pm and I offered to come through to HO to collect my device.

I arrived at 3pm, was met with smiles by the receptionist (who's name evades me currently). Sne came out with my device in hand and said someone else would call to finish the set up and linking the app. I massively commend Sne, I am so grateful that Roland had her get in contact with me.

WELL DONE SNE AND ROLAND AND WELL DONE IKHOKHA. Customer Service done right!