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mararch.architecture mararch.architecture
1 reviews | Active since Nov 2016
20 Jan 2021, 13:03
Shocking service, the level of incompetence is astounding.
Shocking service, like I have never seen in any industry. Emmanuel and Keshnee, do not deserve their jobs at this place, we are sure there are more deserving people, that actually take customer service seriously, this company, likes to stuff customers around for 4 weeks. I simple transfer of ownership from myself to my wife, is absolutely impossible to do. These people are *********** and should be fired. Nevermind Ikhokha, we will take our two POS machine business to Yoco. My company does R100k plus per month and my wife's business does R40k. So your absolute incompetence, lost your company commission fees on R140k per month, well done Yoco, sterling service. I can see why there are so many bad reviews of this company, with people like Emmanuel & Keshnee , as the face of the business. Good riddens. I will be posting a YouTube video, of us smashing our 2 Ikhokha machines, to prove how useless your company actually is.
Helpful (0)
Replies (5)0
Replies (5)
iKhokha's replyOfficial
21 Jan 2021, 14:13Hi Mark, please accept our apologies for the service you received, we appreciate your feedback and concerns and we would like to inform you that we do not take these issues lightly and have escalated your concerns to the relevant persons here at iKhokha.
We will be in touch with you shortly to assist with your request.
We will be in touch with you shortly to assist with your request.
iKhokha's reply21 Jan 2021, 14:13
Official
Hi Mark, please accept our apologies for the service you received, we appreciate your feedback and concerns and we would like to inform you that we do not take these issues lightly and have escalated your concerns to the relevant persons here at iKhokha.
We will be in touch with you shortly to assist with your request.
We will be in touch with you shortly to assist with your request.
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mararch.architecture mararch.architecture's updateReviewer Update
30 Jan 2021, 13:09Please don't waste my time, your company, does not take these kinds of things seriously and has zero customer service culture, 9 days later and still no reply. Unless you plan on firing Emmanuel or Keshnee, don't talk to me.
We have had our Yoco machines, for 10 days and we can say, what a breath of fresh air. Ikhokha machines and the company as a whole are useless, Anyone reading this review, go Yoco, you won't be sorry. And stay away from less than useless *** Ikhokha...
We have had our Yoco machines, for 10 days and we can say, what a breath of fresh air. Ikhokha machines and the company as a whole are useless, Anyone reading this review, go Yoco, you won't be sorry. And stay away from less than useless *** Ikhokha...
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mararch.architecture mararch.architecture's update30 Jan 2021, 13:09
Reviewer Update
Please don't waste my time, your company, does not take these kinds of things seriously and has zero customer service culture, 9 days later and still no reply. Unless you plan on firing Emmanuel or Keshnee, don't talk to me.
We have had our Yoco machines, for 10 days and we can say, what a breath of fresh air. Ikhokha machines and the company as a whole are useless, Anyone reading this review, go Yoco, you won't be sorry. And stay away from less than useless *** Ikhokha...
We have had our Yoco machines, for 10 days and we can say, what a breath of fresh air. Ikhokha machines and the company as a whole are useless, Anyone reading this review, go Yoco, you won't be sorry. And stay away from less than useless *** Ikhokha...
iKhokha's replyOfficial
01 Feb 2021, 09:26Hi Mark, we are so sorry for the experience you have had with us, we will be in touch with you as soon as possible to change this around for you.
iKhokha's reply01 Feb 2021, 09:26
Official
Hi Mark, we are so sorry for the experience you have had with us, we will be in touch with you as soon as possible to change this around for you.
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mararch.architecture mararch.architecture's updateReviewer Update
07 Nov 2021, 09:12So happy with YOCO.
Our YouTube video, with us smashing your 2 *** Ikhokha, machines is nearly completed, look out on YouTube for #***ikhoka smash, soon, I'll make this go viral.
Our YouTube video, with us smashing your 2 *** Ikhokha, machines is nearly completed, look out on YouTube for #***ikhoka smash, soon, I'll make this go viral.
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mararch.architecture mararch.architecture's update07 Nov 2021, 09:12
Reviewer Update
So happy with YOCO.
Our YouTube video, with us smashing your 2 *** Ikhokha, machines is nearly completed, look out on YouTube for #***ikhoka smash, soon, I'll make this go viral.
Our YouTube video, with us smashing your 2 *** Ikhokha, machines is nearly completed, look out on YouTube for #***ikhoka smash, soon, I'll make this go viral.
iKhokha's replyOfficial
09 Nov 2021, 08:34Hi Mark,
Once again, we do apologize that our service did not meet your expectations.
Regarding the change of ownership of your device, upon reviewing the correspondence between you and our agents from 10 months ago, it's clear that there was documentation outstanding that prevented us from actioning the change the ownership.
We have also noticed that our agents made unanswered calls to retrieve this information from you.
While we understand you're frustrated, we're sure you can appreciate the importance of our agents conducting their due diligence, especially in financial services where ***** is an ever-present threat.
Unfortunately, without an ID copy, proof of bank account, and a change of ownership letter from the previous owner, we cannot change the ownership of a device without putting South African consumers at risk.
It is regretful that we could not reach an understanding and keep you as a satisfied member of the iK Tribe. Nevertheless, we wish you all the best. Entrepreneurs are the future of South Africa, so thank you for being an essential part of building that future.
Kind Regards,
The iKhokha Team
Once again, we do apologize that our service did not meet your expectations.
Regarding the change of ownership of your device, upon reviewing the correspondence between you and our agents from 10 months ago, it's clear that there was documentation outstanding that prevented us from actioning the change the ownership.
We have also noticed that our agents made unanswered calls to retrieve this information from you.
While we understand you're frustrated, we're sure you can appreciate the importance of our agents conducting their due diligence, especially in financial services where ***** is an ever-present threat.
Unfortunately, without an ID copy, proof of bank account, and a change of ownership letter from the previous owner, we cannot change the ownership of a device without putting South African consumers at risk.
It is regretful that we could not reach an understanding and keep you as a satisfied member of the iK Tribe. Nevertheless, we wish you all the best. Entrepreneurs are the future of South Africa, so thank you for being an essential part of building that future.
Kind Regards,
The iKhokha Team
iKhokha's reply09 Nov 2021, 08:34
Official
Hi Mark,
Once again, we do apologize that our service did not meet your expectations.
Regarding the change of ownership of your device, upon reviewing the correspondence between you and our agents from 10 months ago, it's clear that there was documentation outstanding that prevented us from actioning the change the ownership.
We have also noticed that our agents made unanswered calls to retrieve this information from you.
While we understand you're frustrated, we're sure you can appreciate the importance of our agents conducting their due diligence, especially in financial services where ***** is an ever-present threat.
Unfortunately, without an ID copy, proof of bank account, and a change of ownership letter from the previous owner, we cannot change the ownership of a device without putting South African consumers at risk.
It is regretful that we could not reach an understanding and keep you as a satisfied member of the iK Tribe. Nevertheless, we wish you all the best. Entrepreneurs are the future of South Africa, so thank you for being an essential part of building that future.
Kind Regards,
The iKhokha Team
Once again, we do apologize that our service did not meet your expectations.
Regarding the change of ownership of your device, upon reviewing the correspondence between you and our agents from 10 months ago, it's clear that there was documentation outstanding that prevented us from actioning the change the ownership.
We have also noticed that our agents made unanswered calls to retrieve this information from you.
While we understand you're frustrated, we're sure you can appreciate the importance of our agents conducting their due diligence, especially in financial services where ***** is an ever-present threat.
Unfortunately, without an ID copy, proof of bank account, and a change of ownership letter from the previous owner, we cannot change the ownership of a device without putting South African consumers at risk.
It is regretful that we could not reach an understanding and keep you as a satisfied member of the iK Tribe. Nevertheless, we wish you all the best. Entrepreneurs are the future of South Africa, so thank you for being an essential part of building that future.
Kind Regards,
The iKhokha Team