AM
Alex M
1 reviews | Active since Oct 2015
01 Jun 2026, 17:24
Settlement delays without notice.
Ikhokha card machine is good quality and works well. The general experience has been positive over the last 5 years. However my concerns are that its the 2nd time in last year that they have had unexpected delays without notice regarding settlement of transactions. It is very frustrating and inconvenient nit to receive the payment on time.
Helpful (0)
Replies (4)0
Replies (4)
iKhokha's replyOfficial
01 Jun 2026, 18:03Hi Alex. Thank you for your feedback and for being with us over the past 5 years.
We sincerely apologize for the inconvenience caused by the recent settlement delays. Our team is actively working to resolve the issue and have all outstanding funds settled as soon as possible.
We understand how important timely settlements are for your business and appreciate your patience while we work to restore this matter.
Kind Regards,
The iKhokha Team
We sincerely apologize for the inconvenience caused by the recent settlement delays. Our team is actively working to resolve the issue and have all outstanding funds settled as soon as possible.
We understand how important timely settlements are for your business and appreciate your patience while we work to restore this matter.
Kind Regards,
The iKhokha Team
iKhokha's reply01 Jun 2026, 18:03
Official
Hi Alex. Thank you for your feedback and for being with us over the past 5 years.
We sincerely apologize for the inconvenience caused by the recent settlement delays. Our team is actively working to resolve the issue and have all outstanding funds settled as soon as possible.
We understand how important timely settlements are for your business and appreciate your patience while we work to restore this matter.
Kind Regards,
The iKhokha Team
We sincerely apologize for the inconvenience caused by the recent settlement delays. Our team is actively working to resolve the issue and have all outstanding funds settled as soon as possible.
We understand how important timely settlements are for your business and appreciate your patience while we work to restore this matter.
Kind Regards,
The iKhokha Team
AM
Alex M's updateReviewer Update
01 Jun 2026, 18:21Dear Ikhokha Team.
Your excuse is unacceptable the payment has been delayed without notice. The fact that you just provide a very vague answer to when you will actually pay the settlement is even more concerning. Its the 1st of the month and now settlement is delayed until as soon as possible, thats nonsense!.
Your excuse is unacceptable the payment has been delayed without notice. The fact that you just provide a very vague answer to when you will actually pay the settlement is even more concerning. Its the 1st of the month and now settlement is delayed until as soon as possible, thats nonsense!.
AM
Alex M's update01 Jun 2026, 18:21
Reviewer Update
Dear Ikhokha Team.
Your excuse is unacceptable the payment has been delayed without notice. The fact that you just provide a very vague answer to when you will actually pay the settlement is even more concerning. Its the 1st of the month and now settlement is delayed until as soon as possible, thats nonsense!.
Your excuse is unacceptable the payment has been delayed without notice. The fact that you just provide a very vague answer to when you will actually pay the settlement is even more concerning. Its the 1st of the month and now settlement is delayed until as soon as possible, thats nonsense!.
AM
Alex M's updateReviewer Update
02 Jun 2026, 06:35Dear Ikhokha Team.
Your "as soon as possible" excuse is definitely not sooner but rather later.
I see others are also detecting a pattern of none payment of settlement within the suggested time frame on your payment schedules.
I will investigate YOCO card services later today. Seeing as I use my card machine only on weekends for my small side hustle I need a payment partner who is reliable and understands that settlement payments should not be a ASAP payment but rather a top of the list priority.
The call center informed me yesterday on my first interaction that payment would happen that day, definitely. on my 2nd interaction the agent said A.S.A.P and couldn't confirm when that would be. The service seems to me as ************* and not reliable.
Maybe its time to change service.
Your "as soon as possible" excuse is definitely not sooner but rather later.
I see others are also detecting a pattern of none payment of settlement within the suggested time frame on your payment schedules.
I will investigate YOCO card services later today. Seeing as I use my card machine only on weekends for my small side hustle I need a payment partner who is reliable and understands that settlement payments should not be a ASAP payment but rather a top of the list priority.
The call center informed me yesterday on my first interaction that payment would happen that day, definitely. on my 2nd interaction the agent said A.S.A.P and couldn't confirm when that would be. The service seems to me as ************* and not reliable.
Maybe its time to change service.
AM
Alex M's update02 Jun 2026, 06:35
Reviewer Update
Dear Ikhokha Team.
Your "as soon as possible" excuse is definitely not sooner but rather later.
I see others are also detecting a pattern of none payment of settlement within the suggested time frame on your payment schedules.
I will investigate YOCO card services later today. Seeing as I use my card machine only on weekends for my small side hustle I need a payment partner who is reliable and understands that settlement payments should not be a ASAP payment but rather a top of the list priority.
The call center informed me yesterday on my first interaction that payment would happen that day, definitely. on my 2nd interaction the agent said A.S.A.P and couldn't confirm when that would be. The service seems to me as ************* and not reliable.
Maybe its time to change service.
Your "as soon as possible" excuse is definitely not sooner but rather later.
I see others are also detecting a pattern of none payment of settlement within the suggested time frame on your payment schedules.
I will investigate YOCO card services later today. Seeing as I use my card machine only on weekends for my small side hustle I need a payment partner who is reliable and understands that settlement payments should not be a ASAP payment but rather a top of the list priority.
The call center informed me yesterday on my first interaction that payment would happen that day, definitely. on my 2nd interaction the agent said A.S.A.P and couldn't confirm when that would be. The service seems to me as ************* and not reliable.
Maybe its time to change service.
iKhokha's replyOfficial
02 Jun 2026, 09:29Good Morning, Alex.
We sincerely apologise for the delay and understand your frustration. We appreciate that timely settlements are important to your business, and we regret that we have not met your expectations on this occasion.
Our team is actively working to resolve the issue and have the outstanding settlements processed. We also apologise for the uncer*****y regarding the timelines provided and understand how this has impacted your confidence in our service.
Thank you for your understanding while our team works to resolve this matter.
Kind regards,
The iKhokha Team
We sincerely apologise for the delay and understand your frustration. We appreciate that timely settlements are important to your business, and we regret that we have not met your expectations on this occasion.
Our team is actively working to resolve the issue and have the outstanding settlements processed. We also apologise for the uncer*****y regarding the timelines provided and understand how this has impacted your confidence in our service.
Thank you for your understanding while our team works to resolve this matter.
Kind regards,
The iKhokha Team
iKhokha's reply02 Jun 2026, 09:29
Official
Good Morning, Alex.
We sincerely apologise for the delay and understand your frustration. We appreciate that timely settlements are important to your business, and we regret that we have not met your expectations on this occasion.
Our team is actively working to resolve the issue and have the outstanding settlements processed. We also apologise for the uncer*****y regarding the timelines provided and understand how this has impacted your confidence in our service.
Thank you for your understanding while our team works to resolve this matter.
Kind regards,
The iKhokha Team
We sincerely apologise for the delay and understand your frustration. We appreciate that timely settlements are important to your business, and we regret that we have not met your expectations on this occasion.
Our team is actively working to resolve the issue and have the outstanding settlements processed. We also apologise for the uncer*****y regarding the timelines provided and understand how this has impacted your confidence in our service.
Thank you for your understanding while our team works to resolve this matter.
Kind regards,
The iKhokha Team