LM
Lerato M
1 reviews | Active since Jul 2025
16 Feb 2026, 08:42
Settle me or Refund client dont just hold the money
Firstly Payout was not coming, received no communication. until i emailed them now they asking about a payment link transaction. I explained, they kept asking for more info i told them to refund client, they said they cant. Now they don't reply to emails. They just holding the money. Send me my money or refund client and close my profile. When onboarding you guys are very responsive but in this case you dont communicate WHY?
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Replies (2)
iKhokha's replyOfficial
16 Feb 2026, 09:05Hi Lerato,
We sincerely apologize for the frustration and inconvenience this situation has caused, and we understand how upsetting delays and limited communication can be.
As previously advised on email, Enhanced Due Diligence (EDD) is a regulatory requirement mandated by the Financial Intelligence Centre (FIC). As part of this obligation, we’re required to verify all merchant businesses and closely monitor transactions to help prevent financial crime and protect merchants from potential chargeback risks.
We did mention to you for the funds to be returned to the cardholder, we kindly ask that the cardholder initiate a chargeback with their issuing bank. The funds will then be returned through the banking system.
We truly apologize for the inconvenience this has caused and appreciate your patience and understanding while we work within these regulatory requirements.
Kind Regards, The iKhokha Team
We sincerely apologize for the frustration and inconvenience this situation has caused, and we understand how upsetting delays and limited communication can be.
As previously advised on email, Enhanced Due Diligence (EDD) is a regulatory requirement mandated by the Financial Intelligence Centre (FIC). As part of this obligation, we’re required to verify all merchant businesses and closely monitor transactions to help prevent financial crime and protect merchants from potential chargeback risks.
We did mention to you for the funds to be returned to the cardholder, we kindly ask that the cardholder initiate a chargeback with their issuing bank. The funds will then be returned through the banking system.
We truly apologize for the inconvenience this has caused and appreciate your patience and understanding while we work within these regulatory requirements.
Kind Regards, The iKhokha Team
iKhokha's reply16 Feb 2026, 09:05
Official
Hi Lerato,
We sincerely apologize for the frustration and inconvenience this situation has caused, and we understand how upsetting delays and limited communication can be.
As previously advised on email, Enhanced Due Diligence (EDD) is a regulatory requirement mandated by the Financial Intelligence Centre (FIC). As part of this obligation, we’re required to verify all merchant businesses and closely monitor transactions to help prevent financial crime and protect merchants from potential chargeback risks.
We did mention to you for the funds to be returned to the cardholder, we kindly ask that the cardholder initiate a chargeback with their issuing bank. The funds will then be returned through the banking system.
We truly apologize for the inconvenience this has caused and appreciate your patience and understanding while we work within these regulatory requirements.
Kind Regards, The iKhokha Team
We sincerely apologize for the frustration and inconvenience this situation has caused, and we understand how upsetting delays and limited communication can be.
As previously advised on email, Enhanced Due Diligence (EDD) is a regulatory requirement mandated by the Financial Intelligence Centre (FIC). As part of this obligation, we’re required to verify all merchant businesses and closely monitor transactions to help prevent financial crime and protect merchants from potential chargeback risks.
We did mention to you for the funds to be returned to the cardholder, we kindly ask that the cardholder initiate a chargeback with their issuing bank. The funds will then be returned through the banking system.
We truly apologize for the inconvenience this has caused and appreciate your patience and understanding while we work within these regulatory requirements.
Kind Regards, The iKhokha Team
LM
Lerato M's updateReviewer Update
18 Feb 2026, 11:10What your saying is causing a huge inconvenience for my client. I cant stress him and make him run around pushing for him to initiate chargeback. i want my money
LM
Lerato M's update18 Feb 2026, 11:10
Reviewer Update
What your saying is causing a huge inconvenience for my client. I cant stress him and make him run around pushing for him to initiate chargeback. i want my money