HN
Hennie N
1 reviews | Active since May 2016
26 Mar 2024, 08:38
Service at Ikhokha is IShokha
I started looking for a payment solution two weeks ago and eventually decided to go for IKhokha after a consultant even phoned me on a Saturday to answer the questions I submitted through the website. I downloaded the app to register and submitted the information requested. I also bought the machine online. They sent me a email to request a selfie and a copy of my id which I submitted. The app shows that they acknowledge the receipt of the information. I sent several emails to support and onboarding that simply goes unanswered. I needed the service for a event on the 1st of April but that seems like a pipe dream. The machine I bought, well nobody can tell me anything about that.
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Replies (3)0
Replies (3)
iKhokha's replyOfficial
26 Mar 2024, 10:03Hi there Hennie. Please accept our apologies for the service that did not meet your expectations. We assure you that we do not take these issues lightly and this is not the service we aim to provide, we have escalated your concerns to the relevant persons here at iKhokha to assist with resolving this as soon as possible.
Thank you for providing feedback and raising your concerns.
Kind Regards,
The iKhokha Team
Thank you for providing feedback and raising your concerns.
Kind Regards,
The iKhokha Team
iKhokha's reply26 Mar 2024, 10:03
Official
Hi there Hennie. Please accept our apologies for the service that did not meet your expectations. We assure you that we do not take these issues lightly and this is not the service we aim to provide, we have escalated your concerns to the relevant persons here at iKhokha to assist with resolving this as soon as possible.
Thank you for providing feedback and raising your concerns.
Kind Regards,
The iKhokha Team
Thank you for providing feedback and raising your concerns.
Kind Regards,
The iKhokha Team
HN
Hennie N's updateReviewer Update
26 Mar 2024, 12:17Ok you have now escalated the query ( help desk speak for we have no clue what is going on). In two hours you could not reply to my previous emails or WhatsApp.
HN
Hennie N's update26 Mar 2024, 12:17
Reviewer Update
Ok you have now escalated the query ( help desk speak for we have no clue what is going on). In two hours you could not reply to my previous emails or WhatsApp.
HN
well this story is not going to end. After my emails 8 telephone calls I am not closer to a resolution. I am so sick of hearing that they understand my frustration - NO YOU DONT!!!!!! Your ESCALTION and EXPIDITING means nothing. You dont answer email you dont phone back. Your are just uselss
Hennie N's updateReviewer Update
27 Mar 2024, 14:44well this story is not going to end. After my emails 8 telephone calls I am not closer to a resolution. I am so sick of hearing that they understand my frustration - NO YOU DONT!!!!!! Your ESCALTION and EXPIDITING means nothing. You dont answer email you dont phone back. Your are just uselss
HN
Hennie N's update27 Mar 2024, 14:44
Reviewer Update
well this story is not going to end. After my emails 8 telephone calls I am not closer to a resolution. I am so sick of hearing that they understand my frustration - NO YOU DONT!!!!!! Your ESCALTION and EXPIDITING means nothing. You dont answer email you dont phone back. Your are just uselss