KW
Kirsty W
1 reviews | Active since Sept 2015
19 Aug 2025, 08:26
Serious concerns about POPIA
Complaint about absolutely shocking service from ikhoka!
I am about to move my business to Yoco! I have been a customer of ikhoka for 5+ years now. In the last few months, I have been receiving emails consistently for Cokiswa!? I have no idea who this is, but it makes me really concerned about my POPIA with Ikhoka I have repeatedly brought this up with you - to no avail! Furthermore, I don’t receive emails about my daily takings anymore, my card machine that is less than 3 years old doesn’t work unless it’s plugged in - Ikhoka just say I need to buy a new machine! I am extremely dissapointed in the overall service from Ikhoka and am moving my business elsewhere! I guess you won’t miss Kirsty ( me) as you think I’m Cokiswa anyway!
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Replies (2)
iKhokha's replyOfficial
19 Aug 2025, 09:22Kirsty, thank you for reaching out and for your honest feedback. I'm truly sorry for the frustrating experience you've had, especially as a loyal customer of over five years. The issue with you receiving emails for someone else is a serious concern. We take your privacy very seriously and are escalating this to our tech team immediately. They will urgently investigate how this happened to ensure it never occurs again. We sincerely apologize for the inconvenience and the trouble you went through to get this resolved without success. Regarding your card machine, I'm sorry that it's no longer working as it should. We'll escalate this matter to a specialist to investigate your specific issue and find a solution for you, regarding daily takings emails, please note that we have discontinued the sending of the emails and now you will receive an email that shows your daily performance but if you are looking for reports and receipt you will now need to access them through your dashboard to view and download the reports. We are committed to earning back your trust and resolving all these issues for you. We will provide you with a detailed update as soon as we have feedback from our team. We value your business and hope to make this right
iKhokha's reply19 Aug 2025, 09:22
Official
Kirsty, thank you for reaching out and for your honest feedback. I'm truly sorry for the frustrating experience you've had, especially as a loyal customer of over five years. The issue with you receiving emails for someone else is a serious concern. We take your privacy very seriously and are escalating this to our tech team immediately. They will urgently investigate how this happened to ensure it never occurs again. We sincerely apologize for the inconvenience and the trouble you went through to get this resolved without success. Regarding your card machine, I'm sorry that it's no longer working as it should. We'll escalate this matter to a specialist to investigate your specific issue and find a solution for you, regarding daily takings emails, please note that we have discontinued the sending of the emails and now you will receive an email that shows your daily performance but if you are looking for reports and receipt you will now need to access them through your dashboard to view and download the reports. We are committed to earning back your trust and resolving all these issues for you. We will provide you with a detailed update as soon as we have feedback from our team. We value your business and hope to make this right
KW
Kirsty W's updateReviewer Update
20 Aug 2025, 10:47I need to edit my review here, as the response to my complaint as been absolutely amazing! Thank you IKhokha - your service to rectify this has been 5 star. I am happy to report that I will be keeping my business with IKhokha. Thank you for being that company that really does care about their customers
KW
Kirsty W's update20 Aug 2025, 10:47
Reviewer Update
I need to edit my review here, as the response to my complaint as been absolutely amazing! Thank you IKhokha - your service to rectify this has been 5 star. I am happy to report that I will be keeping my business with IKhokha. Thank you for being that company that really does care about their customers