1 reviews | Active since Dec 2011
Sales agents not disclosing fees
I discovered 7 months in that I have been working backwards due to monthly fees the sales agent did not tell me ANYTHING about. Now if I were to restart trading with you guys and your machine, I have fees incurred that I knew nothing of so the little sales of couriering I have been making have been for nothing.
Zero integrity iKhokha, I'm more upset with myself that I didn't read the fine print and even more so with your lack of transparency when I asked about costs of upgrading my machine and upset that I decided to give you a shot when I had no problems with Yoco. The new machine and colour is pretty but the lies just overrode a good review. Shoutout to Michelle who helped on the chat support by alerting me to this cause WOW!!! I would not have known.
Thank you for taking the time to share your experience, and we’re truly sorry to hear how frustrating and disappointing this has been for you. We completely understand your concerns around transparency, especially when it comes to fees. It’s never our intention to mislead, and it’s clear from your message that the information you received upfront didn’t meet your expectations which is something we take very seriously. We sincerely apologize for the impact this has had on your business.
We also want to thank you for acknowledging Michelle’s support, we’ll definitely pass on your kind words to her. Your feedback is incredibly valuable, and we’re using it to improve how we communicate with new merchants moving forward. In the meantime, we’ve arranged for one of our agents to reach out and assist you.
Kind Regards, The iKhokha Team
Thank you for taking the time to share your experience, and we’re truly sorry to hear how frustrating and disappointing this has been for you. We completely understand your concerns around transparency, especially when it comes to fees. It’s never our intention to mislead, and it’s clear from your message that the information you received upfront didn’t meet your expectations which is something we take very seriously. We sincerely apologize for the impact this has had on your business.
We also want to thank you for acknowledging Michelle’s support, we’ll definitely pass on your kind words to her. Your feedback is incredibly valuable, and we’re using it to improve how we communicate with new merchants moving forward. In the meantime, we’ve arranged for one of our agents to reach out and assist you.
Kind Regards, The iKhokha Team