I
Ipfi
1 reviews | Active since Jul 2024
23 Jul 2024, 14:01
Rinolan was assisting me fine the first day
Rinolan was assisting me fine the first day. The next day when I was requested to provide documentation for FICA verification that's when I struggled to get hold of him. Contacted him more than 5 times in a day and even called the office and I'm still not attended to. I now don't know how to proceed with getting my machine to work.
Helpful (0)
Replies (1)0
Replies (1)
iKhokha's replyOfficial
23 Jul 2024, 14:13Hi Ipfi, thank you for your feedback. We apologise for the inconvenience you experienced with the FICA verification process. We understand how frustrating this can be. We have escalated your case, and our team will be in touch shortly to assist with the required FICA documentation and get your machine up and running.
iKhokha's reply23 Jul 2024, 14:13
Official
Hi Ipfi, thank you for your feedback. We apologise for the inconvenience you experienced with the FICA verification process. We understand how frustrating this can be. We have escalated your case, and our team will be in touch shortly to assist with the required FICA documentation and get your machine up and running.