Refusing to help to pay my money into my Account

This is the second time in less than 2 weeks rating this company. It is sad to receive service like this. If you take transactions on your device and the money does not get paid to your account because of a fault on their side you must just sit back and wait. After taking their service fees and what ever is left is my money and nothing is done to speed up the process to receive my money. There is no one who can speed up the process and you get told that it takes 24-48h to process/escalate but when you speak to a different person it is 3-5 days. I think this borders on theft. I would think twice before using this company.