IM
Ipeleng M
1 reviews | Active since Jan 2026
05 Jan 2026, 14:43
Refusal of Customer Refund
Extremely unhappy with Ikhokha’s customer care and support. We ordered their machine only to find out that it doesn’t offer the services we require. We then arranged for collection and it was returned successfully but when it was time to refund us our money, they are no where to be found. It has now been 2 months waiting for a R1 500 refund!!! We have sent countless emails.
Busy giving us endless excuses. I really don’t recommend IKhokha to any local business owner. They will disappoint you.
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iKhokha's replyOfficial
05 Jan 2026, 15:46Hi Ipeleng.
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and we understand how disappointing this situation has been.
Please be assured that your refund of R1500 is currently being prioritised and will be processed within the next 24–48 hours.
We truly regret the impact this experience has had and appreciate your patience while we resolve this matter.
Should you require any further assistance, please feel free to contact us directly, and we will ensure this is followed up on without further delay.
Kind regards,
The iKhokha Team
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and we understand how disappointing this situation has been.
Please be assured that your refund of R1500 is currently being prioritised and will be processed within the next 24–48 hours.
We truly regret the impact this experience has had and appreciate your patience while we resolve this matter.
Should you require any further assistance, please feel free to contact us directly, and we will ensure this is followed up on without further delay.
Kind regards,
The iKhokha Team
iKhokha's reply05 Jan 2026, 15:46
Official
Hi Ipeleng.
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and we understand how disappointing this situation has been.
Please be assured that your refund of R1500 is currently being prioritised and will be processed within the next 24–48 hours.
We truly regret the impact this experience has had and appreciate your patience while we resolve this matter.
Should you require any further assistance, please feel free to contact us directly, and we will ensure this is followed up on without further delay.
Kind regards,
The iKhokha Team
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and we understand how disappointing this situation has been.
Please be assured that your refund of R1500 is currently being prioritised and will be processed within the next 24–48 hours.
We truly regret the impact this experience has had and appreciate your patience while we resolve this matter.
Should you require any further assistance, please feel free to contact us directly, and we will ensure this is followed up on without further delay.
Kind regards,
The iKhokha Team