Profile taking forever

I bought 2 x Ikhokha card machines. Tried to create my profile online, but some of the fields were blocked, so I couldn't change it. Kept on getting an error that the fields must be completed. i spoke to a consultant and sent them the documents last week. The machines have been activated, but the profile still had to be FICAed. i got an e-mail last week Thursday @ 10:51 confirming that it has been sent for FICA. Followed up on Friday, Wednesday and yesterday telephonically and the only answer is they have escalated it. Surely it shouldn't take more than a week to FICA the profile. we have a bunch of transactions on the machines already, but it wont be settled until the profile is 100%. I need the profile sorted out and the FICA done asap Regards, Nadia