Poor service from Ikhokha, Rather support Yoco there customer service is better

Struggling to new card machine linked. Old machine is broken

I called yesterday 27/06/2022 to get the new machine linked. They can not assist over the phone. need to send email. I have sent an email to link it to our existing profile and its still not done. Called this morning 28/06/2022 now there excuse is that they do not receive emails. I stayed on the line and asked the lady if there is someone to speak to or if she can speak to someone to speed it up. as I need my card machine working urgently. then she droped the call on my

I had to send 4 customers away yesterday because I could not offer them a option to pay by card. This morning I already have send away 2 customers.

its a busy time of the month and Ikhokha doesn't produce service. I will definitely now send everyone who askes me about card machine I will send them to Yoco. at least if there is a problem they keep you on a call or return your call till the problem is resolved and they offer a function on there portal to link card machines on the internet portal