KM
Khathutshelo M
1 reviews | Active since Jul 2025
17 Jul 2025, 20:30
Poor service
Recently Bought a Smart POS machine. I made my first deposit for selling airtime and other services and it reflected on my prepaid balance within an hour or 2. With my second deposit it has now taken more than 7 days for the prepaid balance to reflect and when I follow up I either get ghosted or get a message saying that the call has been resolved without any change to my situation. I am now regretting choosing these guys.
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iKhokha's replyOfficial
18 Jul 2025, 07:42Hi Khathutshelo,
Thank you for reaching out and we sincerely apologize for the delay and for the frustration this has caused you, especially after a positive initial experience.
This is certainly not the level of service we aim to provide. Please know that your concern is important to us, and we’d like to investigate and resolve this matter urgently.
One of our support agents will be in touch with you shortly to assist further.
Kind Regards,
The iKhokha Team.
Thank you for reaching out and we sincerely apologize for the delay and for the frustration this has caused you, especially after a positive initial experience.
This is certainly not the level of service we aim to provide. Please know that your concern is important to us, and we’d like to investigate and resolve this matter urgently.
One of our support agents will be in touch with you shortly to assist further.
Kind Regards,
The iKhokha Team.
iKhokha's reply18 Jul 2025, 07:42
Official
Hi Khathutshelo,
Thank you for reaching out and we sincerely apologize for the delay and for the frustration this has caused you, especially after a positive initial experience.
This is certainly not the level of service we aim to provide. Please know that your concern is important to us, and we’d like to investigate and resolve this matter urgently.
One of our support agents will be in touch with you shortly to assist further.
Kind Regards,
The iKhokha Team.
Thank you for reaching out and we sincerely apologize for the delay and for the frustration this has caused you, especially after a positive initial experience.
This is certainly not the level of service we aim to provide. Please know that your concern is important to us, and we’d like to investigate and resolve this matter urgently.
One of our support agents will be in touch with you shortly to assist further.
Kind Regards,
The iKhokha Team.