LN
Lesly N
1 reviews | Active since Apr 2020
16 Jan 2025, 08:56
Poor Service and Lies
I purchased the device for the past three weeks online, The salesperson told me the machine can sale airtime, swip,Vouchers etc but when the machine comes it is too smaller and can't print the receipt. I did raised with Ikhokha to come collect and refund still today there's nothing. I made a 1000 of calls and millions emails but there's nothing only empty promises. Poor poor service from them. Hello Peter kindly assist i need my money bank . Please please
Helpful (0)
Replies (1)0
Replies (1)
iKhokha's replyOfficial
16 Jan 2025, 09:20Hi Lesly,
Thank you for reaching out. We sincerely apologize for the inconvenience you’ve experienced, and we completely understand your frustration. It’s unacceptable that you’ve had to wait so long for a resolution despite your continuous efforts to get in touch.
Rest assured, we will investigate this matter further and escalate it to ensure you receive the prompt assistance you deserve. We’ll keep you updated every step of the way, and we are committed to resolving this as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team.
Thank you for reaching out. We sincerely apologize for the inconvenience you’ve experienced, and we completely understand your frustration. It’s unacceptable that you’ve had to wait so long for a resolution despite your continuous efforts to get in touch.
Rest assured, we will investigate this matter further and escalate it to ensure you receive the prompt assistance you deserve. We’ll keep you updated every step of the way, and we are committed to resolving this as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team.
iKhokha's reply16 Jan 2025, 09:20
Official
Hi Lesly,
Thank you for reaching out. We sincerely apologize for the inconvenience you’ve experienced, and we completely understand your frustration. It’s unacceptable that you’ve had to wait so long for a resolution despite your continuous efforts to get in touch.
Rest assured, we will investigate this matter further and escalate it to ensure you receive the prompt assistance you deserve. We’ll keep you updated every step of the way, and we are committed to resolving this as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team.
Thank you for reaching out. We sincerely apologize for the inconvenience you’ve experienced, and we completely understand your frustration. It’s unacceptable that you’ve had to wait so long for a resolution despite your continuous efforts to get in touch.
Rest assured, we will investigate this matter further and escalate it to ensure you receive the prompt assistance you deserve. We’ll keep you updated every step of the way, and we are committed to resolving this as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team.